Frequently Asked Questions
Do you offer after-hours or emergency on-call services?
If you believe you are experiencing a medical or psychiatric emergency, call 911 or go to your closest emergency room.
For non-emergent issues, the patient portal is available 24 hours per day. Portal messages are typically reviewed and responded to within 24 hours.
Flexible Mind is a small outpatient private practice. A limited number of new patients are accepted based on the current resources and time available to provide attentive care. If there is planned time away, a banner will be posted on this website and a message will be sent to current, active patients.
What are your fees?
Reasonable fees are set based on the service provided. You can request the fee list by email, text, or calling the office. I do not charge a monthly or “concierge” fee.
Do you accept my insurance?
I choose to offer a level of care that just isn’t accessible in an insurance-based model. Out-of-network providers are free to practice without the time constraints and administrative burdens often imposed by insurance companies. In order to provide this high level of personalized care, the practice does not participate in any health insurance plans.
We are happy to provide a “superbill” that you can submit to your plan to seek reimbursement for out-of-network services.
Full payment for service is due prior to each visit. Through the patient portal of our electronic health record, you can conveniently pay by credit, debit, or FSA card.
How much will my insurance reimburse me for services?
This depends on many factors. Most insurance plans will reimburse for some portion of covered services once your deductible is met.
If you plan to submit superbills for potential reimbursement, contact your plan to find out details about coverage and your deductible. Ask about these common billing codes that may be listed on your superbill: 99205 (initial visit only), 99214, and 99213. There are additional codes that may be used, but these will help you to get an idea of your potential reimbursement.
Can I still see you if I live in Washington DC? What about Virginia?
I am licensed to and proud to serve patients from all over the DC Metro Region, including close to my office in Bethesda and greater Montgomery County.
My office is not far from Washington DC, including Dupont Circle, Navy Yard, Downtown Washington DC, Shaw, Logan Circle, Georgetown, Woodley Park, Friendship Heights, Glover Park, Palisades, Tenleytown, Cleveland Park, Foxhall, 14th Street DC, Adams Morgan, and more.
Where are you located? Do you have parking?
We are conveniently located near downtown Bethesda/Chevy Chase at 6900 Wisconsin Avenue, Suite 303, ~5-6 blocks from the Bethesda Red Line Metro station.
There is a free parking garage across the street at Trader Joe’s/Target. Another garage behind our building can be accessed via Bradley Blvd- follow the signs for Petsmart/Staples. That garage charges a fee, though Petsmart & Staples provide 2-hour validation.
Outside of rush hour, there are 1 & 2-hour metered parking spots along Wisconsin Avenue and limited 1-hour metered spots all day on Stratford Road.
What if I need to cancel?
Please cancel using the patient portal. If you are unable to cancel via the portal, please send an email to cancel or reschedule as soon as possible.
Cancellations more than 48 hours before the scheduled visit incur no charge.
Cancellations 24-48 hours before the scheduled visit are charged 50% of the scheduled visit fee.
Cancellations with less than 24-hours notice are charged the full scheduled visit fee.
*The office may close or offer more liberal rescheduling in case of severe weather. Check the website for updates.
Do you offer virtual visits?
Video visits are available as needed for established patients when they are at home or work in Maryland, Vermont, Virginia, or Washington, DC. All new patient visits are conducted in the calm environment of my Chevy Chase office. While I appreciate the convenience of telemedicine, in-person care allows for a more holistic evaluation and the establishment of a deeper connection.